Who handles your payment
Purchases on Wyspio are processed by Lemon Squeezy, our reseller and merchant of record. Lemon Squeezy takes the payment, adds any sales tax or VAT, and sends you the receipt. Refunds are paid back through Lemon Squeezy to the card or account you paid with, usually within 5 to 10 business days.
Top-ups
If you haven't used any wysps from a top-up, you can ask for a full refund within 14 days of buying it. Once you start using a top-up, the wysps you used can't be refunded, but we're happy to look at any problem with the rest.
Top-up wysps never expire, so there's no rush to use them.
Mistakes and problems
If you were charged twice, charged by mistake, or something on our side stopped your wysps from working, we'll refund you in full or restore your wysps, whichever you prefer.
Your legal rights
Nothing in this policy limits rights you have under the consumer laws where you live. In the EU and UK you have a 14-day right to cancel digital purchases. When you start using wysps straight away, you agree that this right ends for the wysps you have used.
How to ask for a refund
Send us a message from the contact page or email [email protected] with the email address you used to pay and your order number from the receipt. We usually reply within a day or two.